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Web based help desk software
Cerberus Helpdesk 4.0 (Cerb4) is the current result of over 6 years of continuous software evolution, aimed at improving both group e-mail in the browser and efficient PHP5/MySQL software design. Over the years, we've learned from many of our own mistakes; and we've also watched as plenty of "pretty interfaces" have faded into obscurity because they couldn't handle realistic volumes of e-mail. We've learned from their mistakes too. Our code has to stay fast -- we regularly throw 100,000+ messages at it while importing mail from other systems.
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| Specification |
|
| Language: |
PHP |
| Platform(s): |
Linux, Windows, FreeBSD, Mac, Sun Solaris |
| Database(s): |
MySQL |
| Price: |
Commercial |
Average visitor rating:
 Rated 4.5 (out of 5)
Number of ratings: 8 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
Yes |
| Upload Attachments: |
Yes |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
Yes |
| Email Piping: |
Yes |
| Customizable appearance: |
Yes |
| Source code included: |
Yes, free |
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