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Cerberus Helpdesk

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Cerberus Helpdesk 4.0 (Cerb4) is the current result of over 6 years of continuous software evolution, aimed at improving both group e-mail in the browser and efficient PHP5/MySQL software design. Over the years, we've learned from many of our own mistakes; and we've also watched as plenty of "pretty interfaces" have faded into obscurity because they couldn't handle realistic volumes of e-mail. We've learned from their mistakes too. Our code has to stay fast -- we regularly throw 100,000+ messages at it while importing mail from other systems.

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Language: PHP
Platform(s): Linux, Windows, FreeBSD, Mac, Sun Solaris
Database(s): MySQL
Price: Commercial

Average visitor rating: Rated 4.5 (out of 5) | 8 votes Rated 4.5 (out of 5)
Number of ratings: 8 votes

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Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: Yes
Customizable appearance: Yes
Source code included: Yes, free

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