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Dapper Desk

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It allows customers to send emails or login to create a "contact request" ticket. Gives each customer contact ticket a unique id number for easy tracking of new and archived tickets. Eliminates the need for customer service department to use personal email programs to reply to customer requests as all customer requests are contained within one easy to use interface. Allows customer service representative to login from any computer (with their username and password) to review and answer customer service requests. Allows administrator to group customers into "user groups" for specific usergroup reporting. It provides quick, at a glance status report of current, open contact requests. Enables customer service representative or managers to assign tickets to the best-qualified customer service representative with the click of a mouse.

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Language: PHP
Platform(s): Linux, Windows
Database(s): MySQL
Price: Commercial

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Number of ratings: 0 votes

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Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: No
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): No
Knowledgebase search: No
Email Piping: No
Customizable appearance: No
Source code included: No

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