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e11 help desk

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E11 Help Desk Software is web based help desk software where every thing is systematic and categorized. It allows customers to re-open, cancel, and specify priority or category of tickets. It manages all the history of previous tickets and responses given by the technicians. Number of customers can update the information in same ticket. Tickets can be created via E-Mail; web based forms or can be created by technicians on behalf of customers in case of phone or fax. System can generate reports and it also has the ability to send reports via emails. Response requests can be assigned or transfer manually or automatically by setting rules. Customer is responded every time his/her ticket is updated.

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Language: PHP
Platform(s): Linux, Windows
Database(s): MySQL, Microsoft SQL, Oracle
Price: Commercial

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Number of ratings: 0 votes

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Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: No
Upload Attachments: Yes
Customizable ticket fields: No
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): No
Knowledgebase search: Yes
Email Piping: No
Customizable appearance: Yes
Source code included: No

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