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Help Desk articles

Browse these free Help Desk articles that will help you learn more about Help Desks, how to manage customer support and choose the right Help Desk Software.

» Help Desk articles

 
Choosing the right Help Desk Software

Choosing the right Help Desk Software is a very important decision. Choosing the wrong solution can lead to additional problems for you and your staff, frustrated customers, and even loss of potential sales. You want to make sure whatever solution you choose meets your current and future needs...
 

Reducing the number of Help Desk tickets

A major consideration for anyone managing a Help Desk is how to reduce the cost of your Help Desk. Here are some ways for you to reduce the overall Help Desk burden...
 

Help Desk best practices

Ways your helpdesk personnel can assure good customer service. You have a good product. Sales are up, and you're user-base is growing. One side-effect of having a useful and popular product is the need for product support. Your customers are going to need support at one time or another. The more...
 

Help Desk

Unless you're producing immediately expendable items, such as fire and forget rockets, your products are going to require some kind of product support. If you want to stay in business and continue to have repeat customers and referrals, the question isn't whether or not you'll have some kind of product support...
 

Help Desk Software time-critical issues

When a customer calls into your company for product support, they are generally in need of an immediate solution. Sometimes, even, their very jobs are on the line. If they're using your product to provide key services for their own business, they may be losing money by not being able to use your product as expected...
 

Help Desk support issues

In general, the more complex the product you provide, the more difficult will be your support burden. Help Desk support can mean just about anything pertaining to the sales and service of products you make. If your company produces edible items such as snacks or drinks, then...
 

Help Desk Communication Techniques

In the days of yore, before the Internet, there were pretty much only two ways for a business to communicate with their customers -- postal service mail or by telephone. With the advent of the Internet and the World Wide Web, this is no longer the case...
 

Kayako alternative

Kayako eSupport suite is one of the most popular Help Desk Software solutions available, but you might want something more simple and free...
 

 

 

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