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Help Desk > Help Desk Software > Local (PC) help desk software

NetHelpDesk

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Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, CRM, guaranteed telephony integration and best of breed mobile apps.


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Specification  
Language: Delphi
Platform(s): Windows
Database(s): Microsoft SQL
Price: Freeware


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Number of ratings: 0 votes

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Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: Yes
Customizable appearance: No
Source code included: No


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