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Casengo

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Casengo is the all-in-one customer service tool for you own website/shop.

Casengo offers a live chat application that provides email management combined with live chat in one. The application is free, and really easy to use. Live chat is really useful, even when you're not online, the message from your customer will arrive thanks to Hybrid Messaging.

Hybrid Messaging takes care of the fact that you don't have to be offline in this world. If you leave your computer, with most chat apps you being logged out of shown "offline". With Casengo, you don't! Hybrid messaging always delivers your messages to your Casengo account: by chat or by email.

Awesome.


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Specification  
Language: PHP
Platform(s): Linux, Windows, FreeBSD, Mac, Sun Solaris
Database(s):
Price: Freeware


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Number of ratings: 0 votes

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Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: Yes
Customizable appearance: Yes
Source code included: No


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