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Jitbit Hosted Helpdesk

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With the hosted version of Jitbit Helpdesk you can raise your customer support on a new level in thirty seconds, that's how long will it take you to register.

Amazing design and intuitive user interface will get out of your way letting you do your job. It has all productivity features you need: canned responses, automation rules, knowledge base, email integration all of them will dramatically improve performance of your team.

You can handle support ticket from anywhere with your phone, we have a mobile interface, optimised for iOS, Android, Blackberry and pretty musch every devise with a small screen.

We know that customer support can be hard and unpleasant sometimes and we keep it in mind with our helpdesk software. We use Jitbit Helpdesk ourselves every day and our main mission is to make support engineers more happy, because we believe that their happiness will lead to happy customers.


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Specification  
Language: ASP.NET
Platform(s): Windows
Database(s): Microsoft SQL
Price: Freeware


Average visitor rating: Rated 5.0 (out of 5) | 2 votes Rated 5.0 (out of 5)
Number of ratings: 2 votes

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Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: Yes
Customizable appearance: Yes
Source code included: No


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