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Rhea Helpdesk Solution

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The Rhea Helpdesk Solution is an ITIL-ready, web based helpdesk for easing IT Support and General Customer Support. With a very simple user interface that totally encapsulates all the complex operations happening behing the scenes, the Rhea Helpdesk is ideal for SMEs looking for a easy to use helpdesk solution.
Clients can raise tickets by phone, web or email and track progress end-to-end through the self-service portals which also includes a Knowledge base, FAQs and Forum.
Technicians can raise Incidents and Service Requests, run reports, automatically send of end-of-ticket user surveys, have SLAs automatically tracked and escalated and a whole lot more.
All this for a very low all-inclusive price. We do not charge a low initial fee and then charge you for 'add-ons'.


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Specification  
Language: .NET C# MVC3
Platform(s): Windows
Database(s): Microsoft SQL
Price: Commercial


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Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: No
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: No
Customizable appearance: Yes
Source code included: No


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