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SysAid

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SysAid is an IT Service Management solution that offers the industry's first fully integrated help desk. SysAid provides many innovative tools for improving the IT management experience, including a Remote Access module, Password Services to self- reset passwords without IT department involvement, and an IT Benchmark tool that enables users to track performance internally and compare data with global IT departments. Equipped with advanced mobile capabilities, SysAid allows end users to submit requests from mobile devices, and IT admins to manage their helpdesk on the go. SysAid holds an advanced certification for ITIL: Pink Elephant certified for ITIL V3 compatibility.


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Specification  
Language: Java
Platform(s): Linux, Windows, Mac
Database(s): MySQL, Microsoft SQL, PostgreSQL, Oracle
Price: Commercial


Average visitor rating: Rated 5.0 (out of 5) | 2 votes Rated 5.0 (out of 5)
Number of ratings: 2 votes

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Access code (type G3TPS here):

Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: Yes
Customizable appearance: Yes
Source code included: No


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