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Web+Center

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The Web+Center suite of applications include

1) Tech+Center - A comprehensive Help Desk application for techs to track and manage support cases and run reports and schedule projects and much more.

2) Customer+Center is a customer self help portal allowing customers to create, update support tickets, view FAQ answers and do knowledge base searches, run remote control sessions, and much more.

3) Business+Center allows CRM staff to track and manage customers and other built in business functions for invoicing and providing quotes to customers

4) Pocket+Center allows technicians to track and manage support cases from a smart phone device or other pocket device.

5) Reservation+Center allows customers and technicians to reserve and schedule equipment and resources from a graphical catalog.

The software is written in Active Server Pages with an open database architecture and 100% code of the source is provided. It is designed to run out of the box but also allows extensive customizations since we provide the source code and programmers guide for complex customizations.

We offer free (2) tech versions of the full software that does not time out or limited by the number of customers. (3) or more technician licenses start at $300 USD.

The software can evaluated immediately on line on our website or downloaded and installed on your own windows servers. We offer affordable purchased license keys, monthly software rental keys and hosted solutions.


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Specification  
Language: ASP - VB
Platform(s): Windows
Database(s): Microsoft SQL, Access
Price: Commercial


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Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: No
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: No
Customizable appearance: Yes
Source code included: Yes, free


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