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Layton Service Desk

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Layton service desk was built to offer companies an affordable, powerful and customizable help desk software solution. LSD has all the capabilities of a full scale system, but is also extremely user-friendly. Finally, you don't have to be an IT genius to make the use of your help desk.

Layton Service Desk not only is customizable in use though, it can also be changed to fit companies' appearance through the use of Form and Data Design back-end capabilities. LSD can be scaled down to a simple call-tracking system, or a full blown ITIL compliant software solution.


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Specification  
Language: ASP.NET
Platform(s): Windows
Database(s): Microsoft SQL
Price: Commercial


Average visitor rating: Rated 2.5 (out of 5) | 6 votes Rated 2.5 (out of 5)
Number of ratings: 6 votes

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Access code (type G3TPS here):

Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: Yes
Customizable appearance: Yes
Source code included: No


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