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Aegis Help Desk

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A desktop and web based Help desk application which is feature rich, highly configurable and easy to use. Aegis can be customized for use in almost any industry and is designed for small to large enterprise organizations.


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Specification  
Language: VB.NET
Platform(s): Windows
Database(s): MySQL, Microsoft SQL, Access
Price: Commercial


Average visitor rating: Rated 5.0 (out of 5) | 1 votes Rated 5.0 (out of 5)
Number of ratings: 1 votes

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Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: Yes
Customizable appearance: Yes
Source code included: No


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