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eTicket

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An open source electronic support ticket system based on osTicket, that can receive tickets via email (POP3 or pipe) and a web-based form, as well as manage them using a web-based interface, with many new features and bug fixes. It makes a helpdesk solution for any website.


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Specification  
Language: PHP
Platform(s): Linux, Windows, FreeBSD, Mac, Sun Solaris
Database(s): MySQL
Price: Freeware


Average visitor rating: Rated 4.7 (out of 5) | 7 votes Rated 4.7 (out of 5)
Number of ratings: 7 votes

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Access code (type G3TPS here):

Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: No
Customizable ticket fields: No
Email Notifications of tickets and replies: Yes
Ticket Search function: No
Knowledgebase (FAQ): Yes
Knowledgebase search: No
Email Piping: Yes
Customizable appearance: Yes
Source code included: Yes, free


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