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FrontPhase

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FrontPhase keeps customers in the service loop, with full access to their case history. Each ticket is routed accordingly to the appropriate representative, assuring that each update is captured in your customer's history with full system integrity and fast response time. It always keeps the most up-to-date and relevant information at the top. Each answer can be dynamically added to the knowledge base, decreasing human involvement over time. Each customer interaction is archived, tying all tickets under the customer's history, assuring system integrity and knowledge preservation. Powerful reports deliver valuable insight by measuring your staff effectiveness and customer activities, assuring that your resources are allocated effectively and cutting your support costs.


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Specification  
Language: Cold Fusion
Platform(s): Windows
Database(s): None
Price: Commercial


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Features:

Feature Available
Multiple staff logins: Yes
Categories: No
Canned (pre-written) responses: No
Upload Attachments: No
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: No
Email Piping: No
Customizable appearance: Yes
Source code included: No


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