Help Desk
 Help Desk   Help Desk Software   Help Desk Software review   Help Desk articles   Contact us 

Help Desk > Help Desk Software > Remotely hosted help desk software

Altman HelpDesk

Click to visit (hits: 2788)
 
Altman Helpdesk provides "Dashboard" screen that enables managers to see the status of tickets and allow them to solve issues in time and to better allocate resources. On "Create Ticket" screen, users can select priority levels and categories of tickets using drop down boxes. Users can upload files relevant to ticket or uses customize templates, which will help user to clarify problem. Users can search tickets using "Search" screen and can save search criteria for future. Users can view their ticket status on the "My Tickets" screen and can sort the tickets only by click the column headings. Once the issue has been resolved, the user will be notified, at that point, the user can assign a satisfaction rating. Users can submit issues or requests via email and the system will automatically convert them into help desk tickets. Emails are validated against the list of authorized users so that SPAM does not end up as unwanted tickets.


Visit website
 

Specification  
Language: ASP
Platform(s): Linux, Windows, Mac
Database(s): None
Price: Commercial


Average visitor rating: No ratings yet
Number of ratings: 0 votes

Rate this solution
Select your rating:
Access code (type G3TPS here):

Features:

Feature Available
Multiple staff logins: Yes
Categories: No
Canned (pre-written) responses: No
Upload Attachments: Yes
Customizable ticket fields: No
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: No
Email Piping: No
Customizable appearance: No
Source code included: No


Other solutions

Browse Help Desk Software
Browse Remotely hosted help desk software

 

Help Desk Software

Help Desk | Help Desk Software | Help Desk Software review | Help Desk articles | Contact us

© Copyright Help Desk Index.com 2009-2024. All rights reserved. Trademarks are property of their respective owners