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Remotely hosted help desk software
Description: A remotely hosted help desk software, just setup your account and link your custom designed Consultant's Help Desk site to your website and it is ready to use. It provides facility to create articles to share with technicians and clients. It includes the ability to receive support requests through email, which will automatically be entered into your support systems.
It is completely customizable; administrator can change menu items, help text displayed to users and control page security. Administrator can also change colors and fonts, graphics and many other aspects of how the site will be displayed. It provides facility to generate invoices for your clients. Invoices can be exported to Excel format to import into your accounting systems. End users can see their personal up to date invoices, and administrators can see comprehensive invoices for all clients.
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| Specification |
|
| Language: |
Cold Fusion |
| Platform(s): |
Linux, Windows, Mac |
| Database(s): |
Microsoft SQL |
| Price: |
Commercial |
Average visitor rating:
Number of ratings: 0 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
No |
| Canned (pre-written) responses: |
No |
| Upload Attachments: |
No |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
No |
| Email Piping: |
No |
| Customizable appearance: |
No |
| Source code included: |
No |
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