Help Desk
 Help Desk   Help Desk Software   Help Desk Software review   Help Desk articles   Contact us 

Help Desk > Help Desk Software > Web based help desk software

e11 help desk

Click to visit (hits: 1335)
 
E11 Help Desk Software is web based help desk software where every thing is systematic and categorized. It allows customers to re-open, cancel, and specify priority or category of tickets. It manages all the history of previous tickets and responses given by the technicians. Number of customers can update the information in same ticket. Tickets can be created via E-Mail; web based forms or can be created by technicians on behalf of customers in case of phone or fax. System can generate reports and it also has the ability to send reports via emails. Response requests can be assigned or transfer manually or automatically by setting rules. Customer is responded every time his/her ticket is updated.


Visit website
 

Specification  
Language: PHP
Platform(s): Linux, Windows
Database(s): MySQL, Microsoft SQL, Oracle
Price: Commercial


Average visitor rating: No ratings yet
Number of ratings: 0 votes

Rate this solution
Select your rating:
Access code (type G3TPS here):

Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: No
Upload Attachments: Yes
Customizable ticket fields: No
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): No
Knowledgebase search: Yes
Email Piping: No
Customizable appearance: Yes
Source code included: No


Other solutions

Browse Help Desk Software
Browse Web based help desk software

 

Help Desk | Help Desk Software | Help Desk Software review | Help Desk articles | Contact us

© Copyright Help Desk Index.com 2009-2017. All rights reserved. Trademarks are property of their respective owners