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Help Desk > Help Desk Software > Web based help desk software

One or zero

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A highly configurable web based helpdesk software, this system provides plug-in to meet your business needs and it can be extended from helpdesk software to a project management system or CRM, it also offers customizable item fields and types (such as Change Request, Software Bug etc) which can be added or modified. OneorZero is multi language system and provides search facility that can be complex or simple. OneorZero staff provides minimum 4 hours of support that can be enlarged if required. An easy to understand documentation is distributed with installation and it is also available on online that provides help from users to administrators. It also provides facility of mobile browsing (such as IPhone and Smartphone) as well as light browsing that only loads the required data.


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Specification  
Language: PHP
Platform(s): Linux, Windows
Database(s): MySQL
Price: Commercial


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Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: No
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): No
Knowledgebase search: No
Email Piping: No
Customizable appearance: Yes
Source code included: No


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