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Web based help desk software
Description: It provides a complete help desk solution for small and medium sized organizations, it provides choice for granting users to access the help desk software using windows log in or separate database. After submitting problem, users can view the progress of the problem or add further information; users can also list previously submitted problems. The Support staff is notified through email about new problems or updates. The problems are listed with important details; member of staff can also view or edit other member’s problems. The problems that are updated are marked with date, time and user name. Staff member can search through tickets by username, category, description, dates and more.
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| Specification |
|
| Language: |
ASP |
| Platform(s): |
Windows |
| Database(s): |
Microsoft SQL, Access |
| Price: |
Freeware |
Average visitor rating:
Number of ratings: 0 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
No |
| Upload Attachments: |
No |
| Customizable ticket fields: |
No |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
No |
| Knowledgebase search: |
Yes |
| Email Piping: |
No |
| Customizable appearance: |
Yes |
| Source code included: |
No |
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